Marketing Associate, Growth and Onboarding
Two positions
Location: Hyderabad, India
Type: Full time
Reports to: Global Head of Marketing
Experience: 1 to 2 years.
Education: Graduate
About the Company:
The Company is an emotional wellbeing platform. People come to us at the point where they need someone to talk to, and we connect them with therapists, coaches and clinics, alongside AI companions available at any hour.
We are adding to our marketing team, as we are growing.
This team is responsible for demand generation, onboarding, and customer experience. In practice that means paid advertising on Google and Meta, daily content across Instagram, YouTube and LinkedIn, WhatsApp and Instagram automation, bringing therapists, coaches and clinics onto the platform, corporate outreach, newsletters, public relations and events. It is small and it moves quickly.
The role
You welcome therapists, coaches and clinics onto the company, and you stay with them until they are live.
They are joining us rapid, because the company is one place where they can build a profile, be discovered,



and see clients. You are the first person they meet here. You call to introduce yourself, help them with their documents and their profile, show them how the platform works, and give them a demo where it helps. You stay with them until they are fully live, so that the thousands of people who come to the company looking for support can find them.
You are also the front door for support. This team monitors our support inbox, and everything that arrives there reaches you first. Someone using the company who cannot get into their account, a therapist with a technical question, a coach who needs something fixed. The people using the company are often reaching out on a difficult day, so how quickly and how kindly this is done matters. You will be trained on our escalation paths, and anything sensitive or urgent has a transparent route to senior support, you are never expected to handle a difficult situation al

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