Department – Customer Engagement

Location – Bangalore

Novo Nordisk India Pvt. Ltd.

As a CRM and Data Science Lead at Novo Nordisk India, you will play a pivotal role to turn complex, large-scale pharma commercial data into clear, actionable decisions that drive growth. You bring deep command of CRM analytics and commercial datasets (sales, market share, HCP/account performance) and advanced data science (clustering, market mix modeling, forecasting, omnichannel optimization). You’ll own end-to-end analytics from raw Data to executive-ready insights, and partner with Sales and Marketing to operationalize next-best actions, channel mix, and competitive intelligence.

Your Current Role:
- Convert complex commercial datasets (sales, market share, CRM activity, HCP/account data) into clear growth insights and risk signals for decisive action.
- Deliver executive-ready recommendations with quantified impact; build dashboards and narratives that accelerate data-driven decisions.
- Own commercial KPI frameworks (sales, share, engagement quality, reach/frequency, conversion, uplift)



and segment/cluster views to surface next-best-actions at HCP/account/region levels.
- Build and maintain advanced models (clustering/segmentation, forecasting, demand planning, MMM) to inform strategy and resource allocation.
- Optimize omnichannel mix and budgets to maximize productivity; run sensitivity analyses, A/B tests, and causal inference to validate impact.
- Work closely with the different stakeholders, i.e. a cross-functional team of business and data analysts, leadership team and technical experts etc.
- Lead competitor intelligence and scenario planning to track market shifts, launches, and strategic risks/opportunities.
- Mentor CRM professionals; operationalize next-best-actions within CRM, elevate campaign design and measurement, and enforce data/process governance.

Skills & Qualifications:
- 3- 5 years in commercial analytics/data science (pharma/healthcare preferred) with M. Te

📌 CRM and Data Science Lead (Bengaluru)
🏢 Novo Nordisk
📍 Bengaluru