Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role
Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

Core SC work with JLPT N3/N2




- In this role you are going to manage the IAM Secondary controls - User ID Revalidation in IAM tool (UAT - User Administration Tool, etc..)as a whole for your respective account assigned to you with below tasks-
- Ensuring seamless coordination with Account Team
- Ensuring required information is shared with IAM team for adding/registering Account to IAM tool (UAT, etc..)
- Ensure customer environment is properly onboarded to the tool (UAT, etc..) with all required information inline with the policy (applicable for the respective account)
- Ensuring correct server inventory is made available to IAM team on regular frequency
- Ensuring mef3 files are made available with IAM team with accuracy and check the completeness.
- Ensuring revalidations/reconciliation is triggered on time with completeness
- Ensuring proper Shared ID Management process is being followed.
- Ensuring check in check out is being followed for your respective account.
- Ensure Customer ID Management is shared on time with accuracy.
- Ensuring

📌 Japanese Language Expert with IAM Secondary controls (Gurugram)
🏢 Kyndryl
📍 Gurugram