AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal prospect employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Network Administrators are responsible for monitoring of client infrastructure with provided tools, incident management including triage, response and escalation of incidents based on severity,



service request management and change management for Managed Services customers.

Key Responsibilities
- Monitor customer network and IT infrastructure
- Incident management via ITIL based ITSM (ServiceNow)
- Answer phone calls from select client contacts to open new or check status of existing incidents
- Performs troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed
- Performs troubleshooting of a variety of other infrastructure platform issues, such as but not limited to:
- Server – Windows/Unix/Linux
- Backup/Replication
- Cloud
- Exchange/O365 server issues
- Performs troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues
- Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues
- Performs analysis of event management system alerts to

📌 NOC Analyst (Gurugram)
🏢 AHEAD
📍 Gurugram