Job Title: SNOW(ServiceNow) - Business Analyst - Now Assist
Role/Job Summary:
A ServiceNow Business Analyst specializing in Now Assist (ServiceNow’s Generative AI capability) acts as the bridge between business stakeholders and technical teams. Their core focus is identifying how GenAI can automate workflows, summarize cases, and improve user experiences, and then translating those needs into actionable technical designs.
The ideal candidate merges traditional ServiceNow BA skills (requirements gathering, Agile mapping, process modeling) with expertise in conversational design, AI implementation, AI skills, AI agents, and basic knowledge of SPM modules.
Key Responsibilities:
- AI & Now Assist Strategy: Identify use cases where Now Assist can drive value, such as resolving incidents, summarizing chats, or drafting knowledge base articles.
- Requirement Gathering: Translate complex business problems into functional specifications, user stories, and acceptance criteria.
- Conversational & AI Design: Design dialogue flows, intent structures,



and fallback strategies for Virtual Agents and Now Assist implementations.
- Stakeholder Management: Collaborate with department leaders, IT teams, and end-users to secure buy-in and align technical delivery with strategic goals.
- Testing & Validation: Define QA test scenarios, lead User Acceptance Testing (UAT), and ensure AI models provide accurate, helpful, and compliant responses.
- Monitoring & Optimization: Track Key Performance Indicators (KPIs) to measure Now Assist adoption, reduce resolution times, and refine AI skills.
Essential Qualifications & Skills.

Must-Have Skills:
- Understanding of Agile development methodologies.
- Experience working in data platforms or enterprise integration environments.
- Now Assist Proficiency: Understanding of Generative AI in ServiceNow, prompt engineering basics, and workspace integrations.
- Now Assist Proficiency: Understanding of Generative AI in ServiceNow, prompt engineering basics

📌 ServiceNow-Sr. Business Analyst-NOW Assist (Pune)
🏢 NewVison
📍 Pune