Job Title: Trend Micro Deep Security Manager (DSM) - L1
Role Overview: We are looking for an L1 Security Administrator with hands-on experience in enterprise security operations, Trend Micro Deep Security Manager (DSM), and firewall technologies such as Palo Alto and Check Point. The candidate will be responsible for security monitoring, first-level troubleshooting, incident handling, standard operational activities, and coordination with L2/L3 teams to ensure the security and availability of enterprise infrastructure.
Key Responsibilities
Trend Micro Deep Security / DSM
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Monitor Trend Micro Deep Security Manager (DSM) and security alerts.
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Monitor the health and status of protected servers and Deep Security Agents.
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Perform first-level troubleshooting of agent connectivity and communication issues.
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Monitor alerts related to Anti-Malware, Intrusion Prevention, Integrity Monitoring, Firewall, and Web Reputation (where applicable).
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Perform basic checks on security policies and protection status.
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Check and troubleshoot unhealthy, inactive,
or disconnected Deep Security Agents.
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Support agent deployment, activation, and deactivation activities as per approved procedures.
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Perform standard security policy-related activities under L2 guidance.
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Collect logs and required technical information for L2/L3 troubleshooting.
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Support planned DSM and agent maintenance activities.
Firewall – Palo Alto & Check Point
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Monitor Palo Alto and Check Point firewalls using available monitoring and management tools.
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Perform first-level troubleshooting of firewall-related connectivity issues.
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Check firewall interface, tunnel, session, and connectivity status.
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Perform basic checks of security policies and traffic logs.
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Analyze basic traffic logs to identify allowed, denied, or dropped traffic.
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Perform initial troubleshooting of application connectivity issues.
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Check VPN/tunnel status and escalate issues where required.