Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Key Accountabilities
- Design, build, and troubleshoot complex Okta Workflows (event‑driven, multi‑step, API‑integration)

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- Handle changes for APP integrations.
- Lead Okta API‑based integrations and troubleshooting, including rate limiting, error handling, and token flows
- Support scenario‑based change delivery (app onboarding, federation, lifecycle orchestration) end‑to‑end
- Act as client‑facing technical authority, able to articulate design decisions and trade‑offs clearly




- Provide hands‑on technical leadership and advisory input across the Okta platform, workflows, and standards under WPP governance
- Contribute to the design and implementation of authentication policies, MFA controls, and security configurations subject to WPP approval
- Support platform scalability, resilience, and security alignment through execution, operational insight, and remediation activities

Operations & Service Leadership
- Accountable for 24x7 availability, SLA performance, and service continuity
- Act as final escalation points for critical authentication and access incidents
- Lead P1/P2 major incidents, root cause analysis, and remediation actions
- Define and maintain on-call, escalation, and support readiness models

Security, Risk & Compliance
- Ensure OKTA services meet security, audit, and regulatory requirements
- Partner with SOC, GRC, and Audit teams on risk assessments and compliance activities
- Own remediation plans for identified s

📌 OKTASupport Lead (Bengaluru)
🏢 Kyndryl
📍 Bengaluru