Key Result Areas:
1. Customer Experience & Event Execution
• Coordinate implementation of CX initiatives and in-store experiences defined by CX & VM
Manager and Brand Marketing Head.
• Plan and execute customer events (launches, styling sessions, workshops, VIC evenings)
end-to-end, including logistics, staffing, and vendor management.
• Ensure all touchpoints (invites, signage, hospitality, gifting) reflect the Galeries Lafayette
luxury aesthetic.
• Liaise with store teams to minimise operational disruption during events while maintaining
high service standards.
• Capture and share event highlights, feedback, and outcomes with stakeholders.
2. PR & Influencer Support
• Support PR & Partnerships Manager in organising media and influencer previews, store
tours, and event participation.
• Manage guest lists, RSVPs, confirmations, and on-ground hosting for media and influencer
attendees.
• Coordinate logistics such as styling pulls, lookbooks, and wardrobe for shoots or
appearances.
• Ensure accurate and timely sharing of assets (images, credits, brand information) with




media and creators.
• Track deliverables (posts, articles, videos) and consolidate coverage reports.
3. Customer Communication & Feedback
• Coordinate with CRM and Digital teams on event invitations, reminders, and thank-you
communications to customers.
• Gather customer feedback post events and experiences through structured surveys or
in-person interactions.
• Consolidate feedback into explicit insights and improvement recommendations for CX & VM
and PR teams.
• Maintain updated databases of VICs and key event attendees for future engagement.
• Support NPS and CX measurement initiatives with timely on-ground execution.
4. Operations, Logistics & Vendor Management
• Work with vendors for event set-up, décor, F&B;, entertainment, and technical requirements
within approved budgets.
• Manage timelines and checklists to ensure readiness before each event or activation.
• Coordinate approvals and compliance for

📌 Assistant Manager PR (Mumbai)
🏢 Financial services
📍 Mumbai