Working hours: 6 hours per day | 5 days a week | Monday to Friday| EST time zone

Core Responsibilities:

Answer and return phone calls and respond to email, SMS, website inquiries, and social-media DMs during the scheduled shift.
Use approved scripts for routine questions and book, confirm, reschedule, and remind patients about virtual and in-person appointments.
Collect basic intake information and required forms/photos through the approved secure channel.
Follow up with new inquiries until they schedule, decline, or opt out, and promptly work on cancellations and no-shows.
Log inquiry sources and outcomes, send approved intake, preparation, aftercare, post-visit, and payment/deposit links, and update routine records.
Follow up on routine supply orders and place approved orders when instructed.
Maintain a short daily open-task list.

Work Priorities

Patient safety / urgent concerns – Escalate immediately.
Today’s patients / live calls – Protect the current schedule.
Recent inquiries – Respond and help schedule a consultation.
Follow-up – Work on open leads, reschedules,



no-shows, and patient requests.
Routine administration – Complete records, approved vendor tasks, and simple reporting.

Boundaries & Patient Data

No medical advice, independent triage, treatment recommendations, custom plans, or sales pressure.
No refunds, financial promises, financing advice, or credit applications without client approval.
Patient health information (PHI) must be moved out of social-media DMs and into the approved secure channel.
Use unique credentials and MFA where supported.
No shared passwords, local PHI storage, personal email/messaging/cloud accounts, or patient-call recording unless approved.
HIPAA training will be required before access to patient information. A BAA will be completed if required.
Candidate Requirements
Strong spoken and written English with a warm, calm, and natural phone manner.
U.S. patient-facing experience preferred.
At least 2 years of administrative,

📌 Virtual Patient Concierge (India)
🏢 RENU STAFFING SOLUTIONS PRIVATE
📍 India