HRALWAYS is a premium recruitment agency specializing in real estate, architecture firms, interior design firms, manufacturing companies, legal firms, and chartered accountant firms. We are currently hiring for a real estate firm that focuses on luxury high-rises catering to High Net-Worth Individuals (HNI) and Ultra High Net-Worth Individuals (UHNI). Candidates must have a background in real estate and be able to understand customer walk-ins, conversion ratios (CP ratio), and conflict resolution. The interview process consists of three rounds held on different days, but all will be in-person interviews. If you are not willing to attend a personal interview, we will not be able to proceed with your application for this role. JOB DESCRIPTION: Guest Relation Executive (GRE) Location: Project Site – Mumbai Function: Sales Office / Client Relations Salary: As per industry standards Scope & Accountabilities Act as the first point of contact for walk‑in clients and brokers. Assist with walk‑in forms and escort clients to waiting areas.
Assign sales managers on a ROTA basis as approved by the site head. Handle pantry and stationery stock management. Ensure clients are attended promptly with accurate project details . Respond to client queries in person or in writing. Maintain customer enquiry updates, database, and MIS . Oversee basic housekeeping and guest arrangements (tea/coffee, lounge setup). Conduct after‑sales follow‑ups and handle grievances/complaints. Ensure proper sitting arrangements in meeting rooms and conference areas. Work closely with the sales team to provide support as required. Competencies / Key Attributes Proficiency in Excel & MS Office Robust communication skills Team player with a professional demeanor Target Profile Education: H.Sc / Graduate in any field; fluent in English Experience: 1–4 years in Real Estate (preferably premium builders) OR luxury sales (premium automobile showroom, hospitality, lifestyle retail) Well‑groomed, polished personali