This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Key Responsibilities Strategy • Know fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies. • Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency / accuracy standards and valuable business processes / judgment. • Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group. • Manage the operational risk of the team to avoid operational / reputational losses. • Key Control Standards Assessment within department with nil over dues. • Follow up on corrective / preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.



• Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors. • Continue to seek improvement in self, team & operational processes to achieve service and performance excellence. • Support the roll-out of the Company's & Group's policies and initiatives. • Any other Messaging related activity asked to be performed by the Line Manager. • To actively participate in BCP/DR and any other UAT. • Ensure timely escalation to the management / senior management of any exception noticed related to work and environment. • Ensure timely archival of records with service provider and maintain inventory of archived records. • Ensure timely completion of all e-Learning Courses. • To assist Officer, Senior Officer, Team Leader, & Senior Manager in the Unit's operation. Business • To establish and maintain a close working re

📌 Senior Officer (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru