40; close-loop every detractor within 7 days. Co-own QBRs and MBRs with the AM; publish monthly account scorecard to leadership. Consultant Experience (ESAT) — Run ESAT pulse: monthly for first-90-day joiners, quarterly for tenured consultants. Deliver one career conversation per consultant per year; partner with HR/L&D; on upskilling. Hold annualized attrition under 18%; serve as first escalation point for consultants. Account Planning & Growth — Build and refresh the annual account plan: org map, white-space targets, headcount / revenue / margin plan, top risks, 90-day actions. Pursue adjacent towers and premium skills (Cloud, Data, AI/ML, Cyber). Deliver agreed targets on revenue growth, net headcount, and gross margin. Customer Communication & Account Intelligence — Day-to-day delivery point of contact; manage formal escalations, change requests, and governance. Maintain living account intelligence file (org map, decision patterns, competitor share, hiring trends). Bring market and talent intelligence to position Flexton as a strategic advisor. Key Performance Indicators Growth :



Revenue Yo Y, net headcount, white-space conversion 30%Profitability: Gross margin %, bench burn, realization: 20%Customer Experience: CSAT / NPS, QBR compliance, escalation TAT : 20%Consultant Experience : ESAT, annualized attrition, first-90-day retention : 15%Delivery Health : Fulfillment, submission-to-offer, replacement TAT, billing : 15%Qualifications & Experience Bachelor’s degree (MBA preferred); 10–15 years in IT staffing or professional services.4+ years in delivery management, account management, or client partner role with revenue / P&L; responsibility. Track record managing strategic accounts of US$3 M+ annual revenue or 30+ billable consultants. Hands-on with QBRs, account plans, and CSAT / ESAT programs; robust grasp of US/India IT talent market and staffing models (W2, C2 C, 1099, SOW). Preferred: MSP/VMS exposure (Fieldglass, Beeline, IQNavigator); familiarity with ATS pl

📌 Technical Project Manager (Agra)
🏢 Flexton
📍 Agra