Role Purpose: Responsible for leading team of Regional Managers for effectively conducting field collection Processes and deliver on portfolio performance.

Role Accountability:
- Manage portfolio (Multiple Due Stages) performance through a team of Regional Collections Managers & ACMs, in line with Operating Plan.
- Ensure appropriate infrastructure and resource availability to carry out collections as per operating plan
- Formulate collection strategies for the zonal cluster basis market dynamics, portfolio spread/segmentation and business requirements
- Identify critical/non performing segments and ensure appropriate legal hardship tools are applied to them for satisfactory resolution
- Conduct regular performance review with all vendors, Agency Managers & Regional Collections Manager for all critical metrics to track the portfolio health and ensure healthy process
- Monitor field collections by bucket/vintage/region to ensure cost adherence in operations and achieve cost efficiencies
- Ensure adherence to Compliance Policy, Collections processes and Audit requirements,



Code and conduct and maintaining standards to achieve customer satisfaction
- Ensure proper recourse mechanism is followed to resolve customer complaints in a timely and satisfactory manner
- Ensure 100 % SVCL coverage at all vendor locations of the Zone
- Ensure monthly cost provisions are reported to Finance team as per timelines
- Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes; Raise timely red flags on sourcing quality in recent markets ensuring portfolio hygiene
- Participate strategically and tactically in development and implementation of portfolio treatments to maximize collection for the portfolio and increase resolution/extraction
- Perform peer benchmarking to create competitive infrastructure and deliver best in class performance on key metrics such as Credit Recovery as a percentage of Principle Credit Charge o

📌 Deputy Vice President (Gurugram)
🏢 Sbi Card
📍 Gurugram