Edme Insurance Brokers is looking to onboard experienced Employee Benefits (EB) Client Servicing professionals for our Mumbai team.
Location: Mumbai
Experience: 6–7 years
Industry: TPA / Insurance Broking
Role: EB Client Servicing
Interested candidates can reach out to
[email protected] /
[email protected]
Position Overview
We are looking for an experienced Employee Advantages (EB) Servicing professional to manage the end-to-end servicing of corporate Employee Benefits insurance accounts.
The role will be purely focused on client servicing, policy administration coordination, claims support and stakeholder management. The ideal candidate should have strong knowledge of Group Mediclaim (GMC), Group Personal Accident (GPA) and Group Term Life (GTL) insurance and be capable of independently managing client relationships and service delivery.
Key Responsibilities
1. Client Servicing & Relationship Management
- Act as the primary servicing contact for assigned corporate clients.
- Understand client requirements and ensure timely resolution of service requests.
- Conduct regular client reviews and proactively identify service issues.
- Build strong relationships with HR, Business HR, Finance and other client stakeholders.
- Ensure a high level of client satisfaction and service experience.
2. Claims Servicing
- Support clients and employees in resolution of claim-related issues.
- Coordinate with TPA/insurer teams for claim escalations and delayed settlements.
- Track critical and high-value claims and ensure appropriate follow-up.
- Support resolution of reimbursement and cashless claim-related grievances.
- Escalate recurring claim issues to the appropriate stakeholders and drive closure.
3. Employee & HR Support
- Handle employee/HR queries related to coverage, benefits, claims and policy terms.
- Coordinate with TPA/insurer for resolution of employee-level service issues.
- Support client HR teams during employee benefit enrolment and p
📌 Manager / Senior Manager - EB Servicing (Gpo)
🏢 Edme Insurance Brokers
📍 Gpo