Job Description

REVIV is a doctor-led IV therapy clinic offering NAD+, glutathione, hydration and recovery protocols, both in-clinic and as an at-home concierge service. We are looking for someone to own the client journey from first enquiry to repeat visit.

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What you'll own

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- Respond to every inbound enquiry (WhatsApp, call, web form, Instagram DM) within 5 minutes during clinic hours.
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- Run consultative conversations that match a client's goal — energy, recovery, skin, immunity, jetlag — to the right protocol, and convert to a booked, paid appointment
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- Sell multi-session packages and memberships, not just single drips
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- Manage front-of-house: greet clients, handle check-in, maintain the arrival experience to a five-star standard
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- Coordinate the daily schedule between doctors, nurses and at-home concierge visits
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- Own the follow-up cycle: post-session check-ins, rebooking, and reactivation of dormant clients
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- Maintain accurate records in the CRM; report weekly on enquiries, conversion, and revenue
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- Request and follow up on Google reviews from satisfied clients
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- Escalate all clinical questions to the medical team — never advise on medical suitability independently
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- Prepare a Monday-morning handover note before your day off so the clinical team can cover anything time-sensitive
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- Conduct regular staff meetings and training sessions to ensure team alignment with clinic goals.
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- Maintain a clean, secure, and welcoming clinic environment for patients and staff.
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You should have

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- 3–6 years in a client-facing conversion role at a premium aesthetic clinic, dermatology or hair transplant centre, fertility clinic, luxury spa, or five-star hotel guest relations
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- Comfort explaining wellness and medical concepts in plain language without overclaiming
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- Fluent English & Hindi or Kannada; a third language is a plus.
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- Immaculate personal presentation and phone manner
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- Working knowledge of CRM

📌 Clinic Experience Manager (Bengaluru)
🏢 REVIV Bengaluru
📍 Bengaluru