Job Description

Role Overview

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Most support roles focus on responding to customers. This role goes a step further.

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As a Senior Customer Support Executive at MyOperator, you will own complex customer issues, resolve escalations from Tier 1 support, and help improve the overall effectiveness of the support function.

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You will work closely with Customer Support Executives, Product, Engineering, and Onboarding teams to ensure customers receive quick, accurate, and complete resolutions.

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Beyond solving individual problems, you will identify recurring patterns, drive root cause analysis, contribute to process improvements, and help reduce future ticket volume through better systems, documentation, and knowledge sharing.

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This is a high-ownership Individual Contributor role for professionals who enjoy solving difficult problems, improving processes, and raising the quality of customer support at scale.

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About MyOperator

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MyOperator is a Business AI Operator platform that allows businesses, teams,



and AI Agents to work in tandem for customer operations — handling Sales, Support, Escalation, Feedback, and Refund processes. With 12,000+ businesses using our platform, we are the largest in the space.

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We value ownership, speed, critical thinking, and a bias for building systems that create real customer and business outcomes. This is a high-expectation, high-learning environment where individuals are trusted to think independently, challenge ideas, and raise the bar consistently.

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Key Responsibility Areas

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Escalation Resolution: Own the Toughest Problems

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- Handle escalated customer issues from Tier 1 support.
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- Resolve high-impact, business-critical, and technically complex cases.
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- Coordinate across Product, Engineering, and Operations teams to drive closure.
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- Maintain ownership until complete resolution and customer satisfaction.
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Root Cause Analysis: Fix Problems Permanently

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- Investigate recurring is

📌 Senior Product Support Specialist (Noida)
🏢 MyOperator
📍 Noida