Account Strategy
- Develop and execute strategic account plans with explicit growth, revenue, retention and success goals.
- Lead QBRs with senior stakeholders to review performance and identify growth opportunities.
- Partner cross-functionally to align delivery with client priorities.
- Track and forecast key account metrics including revenue, retention and satisfaction.
Relationship Management
- Build trusted relationships with senior stakeholders across key accounts.
- Understand evolving business needs and proactively identify opportunities and risks.
- Strengthen client relationships through insight-led recommendations and consistent execution.
Revenue & Account Expansion
- Drive upsell, cross-sell, renewals and account expansion.
- Own contract renewals, pricing discussions and commercial negotiations.
- Partner with leadership on commercial strategy and account growth plans.
Customer Success
- Drive customers from activation and adoption to growth and advocacy.
- Monitor account health, identify risks and implement mitigation plans.
- Champion customer needs internally and ensure a high-quality customer experience.
Market Intelligence
- Track industry trends, competitor activity and customer insights.
- Use market intelligence and account data to refine strategies and uncover growth opportunities.
Ideal Candidate
Mandatory
1. 2+ years of hands-on experience in Key Account Management / Customer Success, including managing complex, high-value accounts with measurable growth and retention targets.
2. Strong commercial acumen, negotiation and strategic problem-solving with a data-driven approach to account management.
3. Proven track record in renewals, retention, upsell, cross-sell and account expansion.
4. Experience owning contract renewals, pricing discussions and commercial negotiations.
5. Experience working in startups / lean teams, with the ability to manage high pace and high account volumes.
6. Proficiency with CRM, project manageme