About the Role

A hands-on people and process role running and growing our Lucknow Development Centre. You'll lead a team, keep the centre running smoothly, manage key client relationships and proposals, and partner with tech and product teams to get projects delivered on time. If you thrive in fast-moving environments and can balance the big picture with day-to-day execution, we'd love to meet you.

Key Responsibilities
- Manage and develop the Lucknow team — clear goals, accountability, and a culture people want to be part of.
- Run 1:1s and team reviews; identify skill gaps and build growth plans.
- Manage hiring for your team with HR, from sourcing to onboarding.
- Be the escalation point — unblocking issues and keeping morale high.
- Oversee day-to-day functioning, ensuring a productive, compliant, well-resourced setting.
- Own and improve SOPs: resource allocation, attendance, facilities, vendor coordination.
- Work with admin and support functions to keep the centre at its best.
- Bridge tech/product teams and the centre, tracking timelines, dependencies and deliverables.




- Use project management tools to maintain visibility and surface risks early.
- Coordinate cross-functional sprints so the team ships on time.
- Manage key client relationships, coordinate internal teams, ensure timely follow-ups and issue resolution.
- Manage proposals, presentations, commercial discussions and follow-ups with prospective and existing clients.
- Act as a key point of contact for operational and project communication.
- Prepare MIS reports and dashboards for leadership on team performance and project status.
- Support our three pipelines: video content, 3D graphics, and gamified tools (VR and computer-based).

Requirements
- 3+ years in operations, centre management, client management or a similar role.
- Proven track record managing and growing a team.
- Experience with key client relationships and proposals or business development coordination.
- Strong organisational

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