Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
You will be responsible to:
Build solid and lasting relationships with customers and provide second-to-none customer service.
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management
All file management activities post booking
Documentation
System Updates
Operational finance
Proactive communication with customer service in case of exceptions
Supporting Customer Service in customer query resolution and exception handling.
What we are looking for:
Bachelor/Master's Degree with 5-8 years of relevant experience
The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service
An individual at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. They possess skills developed through job-related training and on-the-job experience within a specific job discipline
They have knowledg