At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
Summary:
The Loan Servicing Analysis and Support Manager leads a team of six full-time employees responsible for the analysis and resolution of commercial bilateral loan servicing inquiries. The Manager provides daily leadership, coaching, workload direction, and issue escalation support while ensuring work is completed accurately, timely, and in alignment with internal policies, loan documentation standards, regulatory requirements, and established service level agreements.
Role Responsibility:
Lead, coach, and develop a team of six FTE, setting clear expectations for quality, timeliness, ownership, professional judgment, and follow-through.
Manage daily workload,



prioritization, capacity planning, and service level performance to ensure team deliverables are completed accurately and within established SLAs.
Provide oversight for the analysis of commercial bilateral loan servicing inquiries, including complex document review, amortization analysis, system comparison, discrepancy resolution, and financial impact assessment.
Review, challenge, and validate complex findings to ensure conclusions are well-supported, appropriately documented, and clearly communicated to bankers, relationship managers, and internal stakeholders.
Create a robust control environment by reinforcing adherence to internal policies, loan documentation standards, procedures, regulatory expectations, and operational quality benchmarks.
Monitor operational reporting, quality results, aging items, trends, and risk indicators to identify root causes, quantify impacts, and drive timely

📌 Operations Manager 3 (Chennai)
🏢 U.S. Bank
📍 Chennai