We are hiring for TOP MNC for Technical Account Manager(TAM)- Supply-chain/Where-house/Logistic domain.
Location - Bangalore
Experience - 4 - 10 Years
Salary- Max 15- 18LPALPA
Notice Period - Immediate - 15Days max.
Shift - Flexible to work in shifts (3PM: 12AM & 5PM - 2AM Both)
Please Note- Need to be flexible work from office all 5 Days.
Cab- Yes
Qualification- Graduate and postgraduate
Skills Required
3+ years in client-facing roles (e.g., delivery or Enterprise Product/Application Support)
Must have experience in Java/JavaScript
Familiarity with technologies such as SQL and JSON is a plus.
Strong communication and interpersonal skills.
Strong understanding of SaaS technology and deployment methodologies.
Excellent organizational skills and attention to detail.
Ability to adapt to client environments and work cultures.
Empathetic, patient, and solution-oriented mindset.
Ability to manage multiple tasks in a fast-paced environment.
User Onboarding:
Guide recent users through the onboarding process, ensuring a smooth transition.
Coordinate account setup and configuration, providing initial support and resources.
User Adoption:
Engage with clients to proactively drive product adoption through tailored strategies,
resources, and best practices.
Training Coordination:
Plan, schedule, and deliver training sessions for users, both in-person and virtually.
Create and maintain training materials, ensuring they are up-to-date and accessible for
clients.
Support Coordination:
Serve as the primary point of contact for client inquiries, providing timely and accurate
responses.
Serve as the primary technical contact for assigned clients, performing routine
maintenance and troubleshooting.
Collaborate with internal support teams to resolve user issues and escalate complex
inquiries as necessary
Documentation and Reporting: o Maintain detailed records of client interactions and support requests. o Prepare reports on user engagement, feedback, and training effect