Job title: Ocean Freight Operations Expert

Job location: Chennai

Manage end-to-end ocean freight shipment execution while serving as the primary point of contact for customers. Ensure shipments are executed efficiently, compliantly, and in line with customer expectations and service commitments. Drive customer satisfaction through proactive communication, issue resolution, and strong stakeholder collaboration, while supporting profitability, operational excellence, and continuous improvement initiatives.

Key Responsibilities

Shipment Execution & Operations

Manage end-to-end shipment execution, including booking, documentation, transportation coordination, and delivery.
Ensure timely and accurate processing of import/export shipments in accordance with customer requirements and operational standards.
Coordinate with carriers, vendors, customs authorities, and internal stakeholders to ensure seamless shipment movement.
Create, confirm, and optimize transport orders and bookings.

Customer Service & Relationship Management





Act as the primary point of contact for customers regarding shipment status, documentation, exceptions, complaints, and claims.
Provide proactive shipment updates and ensure service commitments are met.
Build and maintain robust customer relationships to support customer retention and service excellence.
Identify customer needs and opportunities for service improvements or additional solutions.

Commercial & Profitability Management

Support shipment routing and operational decisions that balance customer requirements and profitability.
Monitor shipment-level gross profit and support resolution of invoice-related queries and disputes.
Identify opportunities to enhance customer value and contribute to business growth and retention.

Compliance & Risk Management

Ensure compliance with customs, trade regulations, and shipment-specific requirements.
Proactively identify operational risks and implement corrective actions to minimize service disrupt

📌 Ocean Freight Operations Expert (Chennai)
🏢 DHL Global Forwarding
📍 Chennai