Job Description: Business Systems (Customer Support Systems)

Location: fwd Deploy (saasgenie), Chennai, Tamil Nadu, India

Employment Type: Contract, Work from Office

Company Overview:

fwd Deploy is an AI-powered deployment firm for quick-growing B2 B tech and AI-native companies. We get customer service and employee service platforms live fast, fully configured and delivering value from day one.

Here's how: Our forward-deployed engineers work alongside four AI agents: Crane migrates data with zero downtime, Forge turns requirements and transcripts into a configured environment, Pro Act catches issues before they become tickets, and Lens scores what's ready before go-live. The agents do the heavy lifting; the FDE owns the outcome.

Most teams treat deployment as weeks of manual setup. We replace that with AI-accelerated systems, then stay to optimize them with you. That's how we treat customers and each other. If you'd rather build something that lasts than patch the same problem twice, we should talk.





Role Overview We are seeking an experienced Business Systems Administrator contractor to provide hands-on technical & delivery support for the Customer Support technology ecosystem. This role will partner with Customer Support Operations, CSM, Product, Engineering, and IT to design, configure, integrate, troubleshoot, and optimize solutions across Freshdesk, Churnzero and related enterprise applications . The ideal candidate has strong experience with enterprise customer support platforms such as Freshdesk, Zendesk, Salesforce Service Cloud, Service Now , or similar platforms, with hands-on expertise in integrations, APIs, automation, AI, and enterprise application architecture. This is a hands-on contractor role focused on delivering critical initiatives, resolving complex technical issues, and providing architecture and implementation support.
Key Responsibilities Provide hands-on architecture and implementation support for Customer Support applications and inte

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