Required Skills :- 8–12+ years architecture or solution design experience Expertise with contact center systems (Five9/WFA, CRM, LP) Hands‑on design of APIs, data pipelines, and cloud integrations Experience implementing AI Assist, Auto QA, or Voice/Email AI capabilities Knowledge of Verint WFM forecasting/scheduling models Experience implementing Five9 Work Flow Automation
Preferred Experience :- Five9 campaign configuration and pacing optimization Lead Perfection (LP) integration expertise Experience with Mo Engage, Hatch, or Spotio Power BI dashboard/report development AI/automation platforms (Kore.ai, Lyzr, or similar)