Location: Tamil Nadu, India | Remote | Employment Type: Full time
Role Purpose
The Head of Language Administration owns the complete student administrative lifecycle — from the moment a student enrolls to their exam-readiness milestones — ensuring smooth onboarding, tight teacher-student coordination, responsive support, disciplined attendance monitoring, and proactive engagement recovery. This role is the operational backbone that keeps batches running, students supported, and at-risk learners identified and re-engaged before they drop off, using the institute's CRM/student portal as the single source of truth.
This person is accountable for the outcomes of five functions and must be comfortable both setting up systems/SOPs and personally driving day-to-day execution through a small team.
Key Responsibility Areas
1. Onboarding & Orientation
· Own the end-to-end onboarding journey for every new student: welcome communication, login credentials, batch allocation, and placement/level assessment coordination.
· Design and continuously improve the orientation experience (portal walkthrough, curriculum roadmap, Goethe exam pathway, class etiquette/schedule).
· Track onboarding funnel completion (enrolled → orientation attended → first class attended) in the CRM and flag drop-offs within the first 7–14 days.
· Coordinate with academic/curriculum team to ensure new students are placed in the correct batch/level.
· Maintain onboarding SLAs (e.g., orientation within 48 hours of enrollment) and report completion rates weekly.
2. Student & Teacher Coordination
· Manage batch scheduling, substitute-teacher arrangements, and timetable conflict resolution.
· Maintain an accurate, up-to-date teacher-batch roster and manage handovers when teachers change.
3. Student Support
· Own th
📌 Head Of Language Administration (Tamil Nadu)
🏢 Glück Global
📍 Tamil Nadu
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