We're Looking for a Rockstar Virtual Assistant (All Rounder, High Agency, Thinks Outside the Box)

We're a fast growing direct to consumer supplement brand, and we're looking for a rockstar virtual assistant who's a true all-rounder. Someone who thinks outside the box, operates with high agency, and doesn't need to be told twice. If you read a situation and already know what needs to happen next, you're the person we're looking for.

This is not a copy-paste, close-the-ticket, clock-out kind of role. We're small, founder-led, and hands-on, which means you'll work directly with the founders and your work will actually matter. Every message you send represents the entire brand. We need someone who writes like a real human, moves quick, and takes genuine pride in making customers feel taken care of.

Who We Are

We're built on clinical research, premium formulation, and real customer trust. We're not a "move fast and break things" supplement brand chasing a quick flip. We're building a brand that earns loyalty by actually caring,



and our customers feel the difference in every interaction.

What You'll Own

1. Customer Support (Email, DMs, Comments)

You'll be the front line and the voice of the brand across every channel. Respond to all inbound emails within 8 hours, aiming to resolve fully in one thoughtful reply. Monitor and respond to comments on paid ads and organic posts, where tone matters because everything is public.

Handle DMs across platforms: answer questions, guide hesitant buyers without hardselling, and move public conversations into private threads when it makes sense. Manage all after-sales inquiries: order tracking, shipping issues, product questions, damaged or wrong items, and the "it's not working for me" conversations that need real care.

Two rules we take seriously. Always read the full thread before you reply. Customers should never have to repeat themselves. And escalate anything you're unsure about. There's no penalty for asking, and a real co

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