✈️Travel: ~20%; occasional overnight travel elsewhere in the Mountain West and to other regions for training and escalated support
? Job details
This role is the primary technical resource for Dandelion Energy's Mountain West geothermal operations. You will support HVAC trade partners, builder partners, and internal teams to ensure geothermal systems are installed, commissioned, and serviced to Dandelion standards — training partner technicians, troubleshooting live issues, evaluating warranty claims, and feeding what you learn back into our documentation and processes.
The technicians you'll support come to us with a range of backgrounds — some with years on air-source, gas, and hydronic equipment, some earlier in their careers — but all of them arrive with core HVAC competence, which our trade partners bring to the relationship and this role does not backfill. What's recent is our equipment and the geothermal-specific work around it:
tying a heat pump into the ground loop, setting up flow centers and circulators, mixing and documenting glycol to the right concentration, and reading fault codes and system behaviors that don't map onto their prior work. You'll teach those specifics, verify them at commissioning and on jobsites, and — when something does go wrong — help a technician with expert advice. Done well, most of this job shows up as the service call and the warranty claim that never happens.
You'll work closely with Engineering, Operations, Procurement, Customer Care, and Warranty Administration, and you'll be the field's voice in identifying recurring issues and driving them to resolution.
Roughly how the time splits: 40% training and enablement
30% technical support and field troubleshooting
30% warranty.
?️ Responsibilities
Training & continuous improvement (~40%)
Deliver hands-on and classroom training to trade partner
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