04_Professionals (technical)

Services

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more effective, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team #weshapefuturemobility

Your Contribution

We are seeking a Service Management Operations Specialist to join our Global IT team, based in Pune. This role plays a critical part in ensuring the effective operation, governance, and continuous improvement of IT Service Management processes across global service delivery teams.





The successful candidate will support key elements of the ITIL lifecycle, including Incident, Problem, Change, and Request Management, with a focus on Business Application services. The role is responsible for driving process adherence, SLA/KPI performance, reporting, service design and documentation, ticket escalations, and service quality improvements across multiple global IT Service Units.

ITSM Process Governance & Execution

Ensure consistent adoption and operation of ITIL processes (Incident, Problem, Change, Request) across global service delivery teams
Monitor process compliance and enforce adherence to defined standards and policies
Support structured governance of service operations, ensuring alignment with global service management frameworks

Performance Management & Reporting

Produce and maintain regular SLA and KPI reporting (weekly/monthly) across global IT services
Develop and enhance serv

📌 Service Management Specialist (Pune)
🏢 MAHLE Senica
📍 Pune