Role Overview We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at My Operator. This is a revenue-owning role, responsible for renewals, upsells, and cross-sells, while ensuring high customer satisfaction and low churn. You will act as a trusted advisor to SMB clients, helping them maximize value from My Operator’s communication platform (Whats App API, IVR, AI bots). About My Operator: My Operator is a Business AI Operator redefining customer communication through a unified platform that integrates Whats App, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, My Operator offers solutions like verified Whats App Business API, call management, campaign management, and Gen AI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, My Operator has been providing cutting-edge solutions for over 14 years. Renowned for its ease of use and customer experience excellence,



the platform is highly rated across various review platforms. Key Responsibilities Own a portfolio of 50–150 SMB accounts with complete revenue responsibility Drive monthly/quarterly renewals and ensure high retention rates Identify expansion opportunities through upselling and cross-selling (Whats App, IVR, AI solutions)Achieve revenue targets from existing accounts (₹2 L–₹5 L/month depending on portfolio)Proactively identify churn risks and implement retention strategies Maintain strong relationships with business owners and decision-makers Ensure high CRM hygiene (Zoho/Hub Spot/Salesforce) and accurate forecasting Monitor and improve customer health metrics (CSAT, usage, engagement)Coordinate with support/product teams for issue resolution and account growth Target Customers SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services Primarily India-based customers Must-Have Requirements1–3 years of experi

📌 Customer Success Executive (Delhi)
🏢 MyOperator
📍 Delhi