About the role
We are looking for a Lead Voice AI Engineer to build production-grade Voice Agents for frontline customer and employee support. You will lead the design of low-latency, real-time voice systems combining ASR, TTS, LLMs, conversational AI, enterprise workflows, knowledge retrieval, compliance, and human handoff.
This is a hands-on technical leadership role for someone who can take Voice AI from architecture to production.

Responsibilities
Design and build the real-time voice runtime for live conversations.
Build and optimize streaming ASR, TTS, VAD, endpointing, turn-taking, and barge-in.
Develop Voice Agents that support multi-turn, multi-intent conversations, context switching, clarification, and recovery.
Integrate Voice Agents with workflows, APIs, CRM, ITSM, knowledge bases, and enterprise systems.
Build secure identity verification, consent, privacy, audit, and compliance controls.
Implement warm transfer, callback, queue routing, and seamless human handoff with full conversation context.
Optimize multilingual voice quality across accents, noisy environments,



latency, and naturalness.
Build evaluation frameworks for WER, intent accuracy, response latency, containment, resolution, escalation, and CSAT.
Establish production observability across the full call path: ASR → LLM → tools → TTS.
Evaluate and integrate leading speech, telephony, and AI technologies.
Define architecture, engineering standards, and production readiness for the Voice AI platform.
Mentor engineers and lead critical technical design reviews.

Minimum qualifications
7+ years of software engineering experience.
Strong experience building production distributed or real-time systems.
Hands-on experience with Conversational AI, Voice AI, Speech AI, or LLM-based agents.
Strong programming skills in Python, Java, Go, or equivalent.
Experience with APIs, streaming systems, asynchronous architectures, and cloud-native platforms.
Solid understanding of system design, scalability, reliab

📌 Lead Voice AI Engineer (Gurugram)
🏢 Simpplr
📍 Gurugram