Key Responsibilities

Operational Strategy & Execution: Understand & drive operational planning, budgeting and execution processes across all business units to support growth and scalability.
Process Optimization: Build and refine systems, processes, and reporting frameworks to enhance efficiency and performance.
Contact Centre (CC) operations: Oversee and support in optimising Contact Centre operations, ensuring high conversion rates, service quality, and compliance with regulatory standards.
Innovation & Service Delivery: Implement initiatives to improve service delivery and product development for exceptional client outcomes.
Financial Oversight: Manage budgets, resource planning, and operational performance metrics to achieve financial targets.
Governance & Compliance: Ensure robust compliance and risk management practices across all operational functions.
Stakeholder Management: Negotiate and manage contracts with retailers, commercials with partners, contractors, and consultants to maximise commercial value and mitigate risk.
Team Leadership:



Mentor and lead high-performing teams, fostering accountability, collaboration, and continuous improvement, Collaborate with other cross-functional teams (Legal, Finance, HR, Product, Technology, Compliance etc.).
Training & Development: Design and implement training programs for the operations team to build skills and capabilities.
Coaching: Manage and coach members in operations team to ensure delivery of agreed results.
People & Culture: Handle day-to-day people and culture issues within the operations teams, maintaining high morale and energy.
Performance Management: Ensure target setting, performance management, and annual performance reviews of the operations team members, as per company policies and programs.
Reporting and Analytics: Data analysis, reporting of key Metrics, setting templates, analysing trends, monitor performance metrics and reporting to the management while participating in various reviews, strate

📌 HireVeda (Jaipur)
🏢 HireVedaX
📍 Jaipur