Organization- Andaz Delhi

Summary

Administration

Assists in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, Meeting and Events, and all other revenue departments.
Ensures Sales activities for the MICE segment are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate.
Represents the Sales function and the MICE business segment in the absence of the Director of Sales.
Assists in the preparation and update of the Departmental Operations Manuals.
Ensures sales files and systems have correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
Attends regular departmental communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

Customer Services

Monitors that all hotel employees deliver the brand promise and provide exceptional guest service at all times,



providing positive and constructive feedback as necessary to the respective Head of Department.
Ensures that Sales employees also provide excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Financial

Maximizes employee productivity through the use of multi-skilling, multi-tasking and versatile scheduling to meet the financial goals of the business as well as the expectations of the guests.
Assists with the preparation of the annual sales plan, with emphasis on achieving MICE revenue targets.
Assists in monthly sales report and reforecast.
Assists in sales resources and funds, and control departmental costs.
Ensures that all hotel, company and local rules, policies and regulations relating to financi

📌 Associate Director of Sales (India)
🏢 Andaz
📍 India