About the Job:
The Phased Gates Team (PGT) is the engineering heart of Red Hat's proactive support strategy. Our vision is to be the technical "Supportability Intelligence Center of Excellence" for the entire company. We are building the "Supportability Intelligence Platform"—the core service that provides our expert rules and AI-driven insights to all of Red Hat's in-product health and AI initiatives.

This is a high-impact, strategic leadership role. You will be the "Product Owner" for this current "Supportability Intelligence Platform." You will be responsible for defining its vision, managing its roadmap, and guiding the engineering team (our Phased Gates Architects) to build a scalable, reliable, and powerful service. You will be the primary link between our technical architects and the rest of the business, ensuring our intelligence is delivered in the most effective way possible.

What will you do:
- Own the Platform Strategy & Roadmap: Act as the strategic "product owner" for the "Supportability Intelligence Platform." You will define and manage the product roadmap,



prioritize the backlog, and make the key decisions to guide its development and expansion.
- Lead Technical Program Execution: Manage the end-to-end execution of our technical initiatives, including the development of our AI-driven models, the expansion of our proactive coverage to new products like RHEL, and the delivery of our intelligence via APIs, SDKs, or data models.
- Manage Stakeholder & "Consumer" Integration: Serve as the primary point of contact for the "consumers" of our platform. You will manage the strategic integrations with other Red Hat AI platforms, in-product health teams, and as-a-service offerings.
- Partner with the FQT Intelligence Hub: Manage the "Operational Loop" with the Field Quality Team (FQT). You will be responsible for the formal intake process, translating their validated insights into a prioritized backlog of features and rules for the PGT's architects.
- Drive an AI

📌 Senior Program Manager (Pune)
🏢 Red Hat
📍 Pune