Description:
This role is based in either Indore or Pune, India.

To support our North American Professional Services team and customers, your standard working hours will be 3:00 PM to 12:00 AM IST. The role follows a split-shift model, allowing you to work in-office during the first part of your shift and transition home in the evening (typically around 8:30 PM, with approximately 30 minutes allocated for your commute) to complete the remainder of your shift remotely.

From time to time, a later shift of 5:00 PM to 2:00 AM IST may be required to accommodate customer meetings or other business needs.
The role may also require occasional travel to our Indore office, typically 1-2 times per quarter.

The Manager, PS role is an important member of the Professional Services management team. You are responsible for leading a team who deliver professional services for our customers.
- How You'll Make an Impact:
- Lead a team of 10-15 people who deliver qualified services projects, ensuring we deliver a world class customer experience and effective business outcomes.




- Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.
- Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources
- Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth.
- Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Concise and frequent communications ensure the team operates efficiently.
- Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.
- Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as n

📌 Manager, Professional Services (Indore)
🏢 Vena Solutions
📍 Indore