About the Role:
Key Responsibilities:
- Monitor brand mentions, reviews, and conversations across all social media platforms (Facebook, Twitter, Instagram, LinkedIn, YouTube, etc.), forums, review sites, and other digital touchpoints. Online response management queries
- Respond promptly and professionally to customer comments, reviews, and queries to maintain a positive brand image.
- Identify potential reputation risks and work with internal teams to manage and resolve them effectively.
- Collaborate with the customer service, marketing, and content teams to ensure brand consistency and appropriate tone of voice.
- Prepare daily, weekly, and monthly ORM reports, highlighting sentiment analysis, trends, and engagement metrics.
- Track and escalate serious issues to the relevant departments for faster resolution.
- Stay updated on social media trends, platform updates, and best ORM practices.

Requirements:




- Bachelor’s degree in Marketing, Communications, Public Relations, or related field.
- 2-3 years of proven experience in Online Reputation Management or social media customer support.
- Hands-on experience with ORM tools like Hootsuite, Brandwatch, Sprout Social, Google Alerts, or Similar Web Monitoring Tools.
- Strong communication skills - written and verbal.
- Excellent problem-solving skills and ability to manage negative feedback calmly and tactfully.
- Detail-oriented with strong analytical skills to interpret data and metrics.
- Ability to multitask and work in a fast-paced setting.

Pay: From ₹40,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Social Media Executive (Delhi)
🏢 Span Media Communications
📍 Delhi