IGS Integral Group Solution is hiring Coordinator - Assistance Services for our team in Navi Mumbai, Maharashtra.

Job Details

Position: Coordinator - Assistance Services
Department: Assistance Services / Contact Center
Location: Navi Mumbai, Maharashtra
Nearby areas preferred: Airoli, Ghansoli, Vashi, Kopar Khairane, Nerul, Thane and nearby locations

Job Type: Full-time
Work Mode: On-site
Salary: ₹300,000 - ₹350,000 gross annually
Monthly gross: Approx. ₹25,000 - ₹29,000
Languages Required: Hindi and English

Key Responsibilities
- Communicate clearly and professionally with customers in Hindi and English.
- Understand customer needs and provide accurate information or support.
- Register, update, and follow up on service requests in the system.
- Coordinate with internal teams and service providers when required.
- Ensure timely and effective resolution of customer requests.
- Maintain a positive, respectful, and service-oriented attitude.
- Follow company procedures, quality standards, and escalation protocols.




- Keep accurate records of customer interactions and case updates.
- Support the team in daily contact center operations.

Requirements:
- Fluent communication in Hindi.
- Good spoken and written English.
- Valuable communication and active listening skills.
- Customer service attitude and willingness to help others.
- Basic computer knowledge.
- Responsible, punctual, and eager to learn.
- Comfortable working in contact center operations.
- Freshers can apply.
- Previous experience in BPO, customer support, contact center, voice process, back office, or assistance services will be an advantage.

Preferred Skills
- Experience in customer care, BPO, call center, or assistance services.
- Ability to handle customer queries calmly and professionally.
- Good problem-solving skills.
- Clear verbal communication.
- Ability to work with targets, service levels, and follow-up processes.
- Teamwork and adaptability.

Online interview process available.

WhatsApp: +52

📌 Coordinator - Assistance Services (Thane)
🏢 IGS ASISTENCIA
📍 Thane