JOB_DESCRIPTION.SHARE.HTML
- Gurgaon, India
- Customer Success & Support Group
- 327479
About the Role:
Grade Level (for internal use):
07
Work Shift:This is a Night shift position. You should be versatile to work on any other shift depending on the business need.
The Team: The Client Operations team is responsible for providing client support on our business intelligence tool by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines & Pakistan makes it a truly global team. As a member of the Client Services team, you will serve as a product generalist for the Capital IQ and Capital IQ Pro platforms. Working as a team is essential in this role. Additionally, Client Services interact with many internal teams, including Sales, Content, Product, and Technical Support.
The Impact: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover.
Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
What’s in it for you:
- Your communication will further improve as you speak to various client partners.
- You will learn how to critically see problems and identify solutions to give the first-class support to our clients.
- Sharpen your professional and social skills while interacting with leaders from different industries.
- Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & Universities located across the globe.
- Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with
📌 Associate, Client Support (Gurugram)
🏢 S&P Global
📍 Gurugram
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