Key Responsibilities:
1. Customer Outreach & Sales
- Make outbound calls to potential customers and present the organisation's products and services in a clear and persuasive manner.
- Generate interest by effectively communicating service offerings and addressing customer queries.
- Promote the organisation's offerings to prospective clients and identify business opportunities.
2. Lead Management & Follow-ups
- Maintain consistent communication with prospects to maximise conversion opportunities.
- Ensure timely follow-ups and effective lead closure.
3. Customer Requirement Analysis
- Understand customer requirements through effective communication and active listening.
- Recommend appropriate services and solutions based on customer needs.
- Resolve basic customer queries and provide accurate product and service information.
4. CRM & Database Management
- Maintain and regularly update customer and lead information in the CRM or assigned tracking system.
- Record customer interactions, follow-up activities, and sales outcomes accurately.
- Ensure all customer data is organised and up to date for effective sales tracking.
5. Sales Target & Performance Management
- Achieve and consistently work towards exceeding daily, weekly, and monthly targets related to:
- Outbound calls
- Customer follow-ups
- Sales conversions
- Monitor individual performance and take proactive measures to improve productivity and results.
6. Customer Feedback & Service Improvement
- Gather customer feedback during interactions and communicate valuable insights to the relevant teams.
- Identify recurring customer concerns and recommend improvements to enhance service quality and customer experience.
7. Internal Coordination & Service Delivery
- Coordinate with internal teams to ensure seamless delivery of services.
- Maintain effective communication with relevant stakeholders for smooth execution of customer requirements.
- Adhere to company policies, ethical practices, and qualified c