Key Responsibilities: Luxury Client Experience
- Welcome every client with warmth, professionalism, and personalized attention, ensuring they feel valued from the moment they enter the boutique.
- Create a luxurious and comfortable in-store environment by anticipating client needs and delivering exceptional hospitality.
- Coordinate refreshments, lounge experiences, private appointments, and VIP services where applicable.
- Ensure every touchpoint reflects the brand's standards of elegance, exclusivity, and personalized service.
- Escort clients through their boutique journey, ensuring seamless coordination with fashion consultants and stylists.

Client Relationship Management
- Build and maintain long-term relationships with new and existing clients through regular communication and personalized engagement.
- Maintain an updated CRM database, including customer preferences, purchase history, sizes, special occasions, and lifestyle information.
- Conduct follow-up calls and messages after purchases to ensure satisfaction and strengthen relationships.




- Reach out to clients regarding current collections, exclusive previews, bespoke appointments, seasonal launches, and private shopping events.
- Identify VIP clients and provide personalized services tailored to their preferences.

Customer Service Excellence
- Ensure every client receives prompt, courteous, and attentive service throughout their boutique visit.
- Resolve customer concerns professionally and efficiently, escalating issues where necessary.
- Collect client feedback and share insights with the boutique management team to continuously enhance the customer experience.
- Monitor client satisfaction and implement initiatives to improve service quality.

Boutique Operations Support
- Coordinate appointment schedules for styling consultations, fittings, and bespoke services.
- Support the sales team in delivering a seamless customer journey without interrupting the luxury shopping experience.
- Maintain boutique a

📌 Store Client Relationship Executive (Kolkata)
🏢 Lets Recruit India
📍 Kolkata