Front Desk Manager / Receptionist - NuHer Women's Wellness
Location: Mumbai - Nariman Point (On-site)
Working Hours: 10:00 AM - 7:00 PM
Working Days: Monday - Saturday
Weekly Off: Sunday
We are looking for an experienced and well-presented Front Desk Manager / Receptionist to manage the client experience at NuHer, the Women's Wellness vertical of Nuhealth.
The role will focus on client coordination, consultant management, follow-ups, relationship management and ethical upselling of relevant wellness programs and services.
Key Responsibilities
- Manage front desk operations and provide a warm, premium client experience.
- Coordinate client appointments with doctors, consultants, nutritionists, health coaches and panel experts.
- Handle client communication, appointment confirmations and follow-ups.
- Coordinate the complete client journey before and after consultations.
- Understand client requirements and guide them towards relevant services/programs.
- Drive ethical upselling and cross-selling based on client needs and expert recommendations.
- Maintain accurate client records, CRM updates and daily trackers.
- Coordinate with internal teams for smooth client servicing.
- Track appointments, follow-ups, conversions and pending payments.
- Handle client queries and ensure timely resolution.
KRAs
- Client experience and satisfaction
- Appointments booked and attended
- Follow-up completion
- Consultation-to-program conversion
- Upsell / cross-sell revenue
- Client retention and repeat visits
- CRM accuracy and timely reporting
- Achievement of monthly performance targets
Requirements:
- 2-5 years of experience in front desk, healthcare, wellness, hospitality, premium clinics or customer service.
- Excellent spoken English and Hindi.
- Strong communication, interpersonal and coordination skills.
- Qualified grooming and a warm, empathetic personality.
- Strong follow-up and organisational skills.
- Comfortable wi
📌 Front Desk Manager (Nariman Point)
🏢 Nuhealth
📍 Nariman Point
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