Job Description: Desktop Support Engineer (L2 Remote Support)
Position Overview:
Key Responsibilities:
- Provide remote L2 support for VDI environments, including troubleshooting, user provisioning, and performance optimization.
- Support O365 and Exchange platforms, including mailbox management, license allocation, troubleshooting, and vendor engagement.
- Manage identity and access, including user account creation, modification, password resets, and access troubleshooting across multiple platforms.
- Provide support for printers and mobility devices, including device enrollment, configuration, and issue resolution.
- Administer and support Intune for device management, policy enforcement, and compliance.
- Perform device provisioning and management for various form factors (Windows,, mobile, virtual, and physical devices)
- Ensure endpoint security and compliance through patching, reporting, and information protection. Hands on tools like Zscaler, Trend Micro and VPN.
- Collaborate with other IT teams for escalations, root cause analysis, and incident resolution.
- Maintain documentation of issues, solutions, and standard operating procedures.
- Participate in incident, request, and change management processes, ensuring timely resolution and high customer satisfaction.
Qualifications:
- 5+ years of experience in desktop or end-user support, with a focus on remote troubleshooting.
- Solid knowledge of AD Server, VDI, O365, Exchange, Networking, firewalls, Intune, and identity/access management.
- Familiarity with printer and mobility device support.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate).
- Ability to perform remote troubleshooting and provide clear instructions
- Ready work in shift rotation 24X7
- Hybrid work from office and home. It can lead to full time Work from office in future
- Excellent communication and customer service skills.
- This role is critical in ensuring a secure, productive, and seamless
📌 Desktop Support Technician (Pune)
🏢 Ensono
📍 Pune