Job Responsibilities
Successful applicants will have experience working with internal and external clients, collecting and organizing data, have the ability to define collection methodology, templates, and tools, and be skilled at defining and prioritizing work in an productive manner. Key areas of responsibilities:
- Requirements Management
- Elicit, record and analyze requirements to enable traceability to a desired customer outcome
- Document dependencies and interrelationships among requirements, as well as any assumptions
- Use advance techniques to capture existing, new, and unknown requirements (e.g., brainstorming, process workflow diagrams, qualitative and quantitative analysis, reverse engineering)
- Use tools that promote better understanding of the desired end-product such as visual aids, prototyping, and modeling tools
- Stakeholder Management and Client Engagement
- Directly engage functional owners and other stakeholders professionally, without supervision, and with appropriate messaging
- Complete business case and impact analysis on implementing new changes




- Document and clearly articulate the 'as is', 'to be' and transitional states for impacted users and delivery teams
- Validate with stakeholders to confirm accuracy and completeness
- Liaise between business units, technology teams and support teams to ensure the solution delivered meets all business needs and to avoid rework
- Provide client engagement support to customers on behalf of FEMS
- Solution Delivery
- Identify needs and evaluate alternative business solutions
- Contribute to the definition, design and delivery of solutions in accordance with specified scope, requirements, quality standards and target delivery dates
- Complete full range of required project activities related to maintaining artifacts and documentation
- Engage and support FEMS internal improvement initiatives as assigned
- Able to evaluate process and identify process gaps and suggest recommendations for improvement
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📌 Business Analyst (Mumbai)
🏢 Smartstream
📍 Mumbai