Key Responsibilities
- Handle end-to-end customer sales, from greeting and requirement understanding to product presentation and final closure.
- Understand customer preferences, budget, occasion and styling requirements to recommend suitable jewellery.
- Sell across multiple categories, including:
- Diamond Jewellery:
- Gold Jewellery:
- Heritage Jewellery:
- Polki Jewellery:
- Solitaires and other premium/luxury collections
- Demonstrate strong product knowledge and confidently explain product features, craftsmanship, quality, pricing and value.
- Handle premium and HNI customers with a high level of professionalism and personalised service.
- Build long-term customer relationships and generate repeat business and referrals.
- Proactively follow up with customers and convert enquiries/leads into sales.
- Handle customer objections, negotiate within company guidelines and effectively close sales.
- Achieve assigned monthly and annual sales targets.
- Upsell and cross-sell products across different jewellery categories.
- Maintain accurate customer information and sales-related records.
- Ensure excellent customer experience throughout the sales journey, including after-sales coordination wherever required.
- Stay updated on recent collections, jewellery trends, customer preferences and luxury retail practices.
- Maintain showroom grooming, product presentation and service standards expected in a luxury retail environment.
- 2-6 years of experience in jewellery retail sales, preferably in a premium or luxury jewellery brand.
- Strong overall knowledge of Diamond, Gold, Heritage, Polki and premium jewellery.
- Proven experience in direct customer-facing sales and target achievement.
- Experience handling high-value transactions and premium/HNI clientele will be highly preferred.
- Strong communication, presentation and negotiation skills.
- Excellent customer relationship management skills.
- Strong sales orientation with the ability to independently drive conversions.