Overview:
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview:
Responsibilities:
Description:
Essential duties and responsibilities include the following.
- Responds to requests for technical assistance in person, via phone, and/or electronically.
- Diagnoses and resolves desktop, hardware and software/Applications issues.
- Researches questions using available information resources.
- Advises user on appropriate actions
- Manage personal and team ticket queue.
- Redirects problems to appropriate resources.
- Identifies and prioritizes situations requiring urgent attention




- Documents resolutions and updates knowledgebase
- Determine whether problem is caused by hardware such as a headphone, modem, printer, cables, external device or telephone
- Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff.
- Analyse and evaluates incident reports and makes recommendations to reduce help line incident rate.
- Contact software and hardware vendors to request service regarding defective products.
- Install personal computers, software and peripheral equipment.Provide end user systems setup and access.
- Daily monitoring /checks
- IT Asset Inventory Management.
- AV systems support.
- Logging of noted issues
- Other duties as assigned

Qualifications:
Preferred Qualifications:
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility

📌 Senior IT Specialist I, Enterprise Technologies (Bengaluru)
🏢 PowerSchool Group
📍 Bengaluru