Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role

Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

1. Application Monitoring & Health Check
- finacle), Payments, Trade, LOS, etc.)
- Track alerts, batch jobs, interfaces, and failures




- Perform daily start-of-day (SOD) / end-of-day (EOD) checks

2. Incident & Ticket Management
- As per ITIL process- Log, categorize, and prioritize incidents in ticketing tools.
- Ensure incidents are handled within defined SLA timelines

3. Basic Troubleshooting
- Perform initial diagnosis and resolution of issues
- Handle common issues like:
- Login failures
- Data mismatch queries
- Batch/job failures
- Interface errors4. User Support & Communication- Provide status updates and resolution timelines5. Escalation Management
- Escalate unresolved or complex issues to L2 / L3 teams
- Provide proper logs, analysis, and documentation during escalation

6. Operational Activities
- Execute routine tasks:
- Batch job restarts
- File transfers / uploads
- Data validation checks
- Support deployments during maintenance windows
- Participate in production releases
- Reporting / Documentation updates.

7. Documentat

📌 Service Coordination (Greater Noida)
🏢 Kyndryl
📍 Greater Noida