Location: Ambala (On-site)
Company: Khadi Sadan - Since 1982
Experience: 2-4 years in e-commerce order management / operations
Employment Type: Full-time
About Khadi Sadan
Khadi Sadan is a heritage-led fashion and lifestyle brand redefining _Khadi for the contemporary era._ Since 1982, we’ve empowered 500+ rural artisans by bringing authentic, KVIC-certified Khadi fabrics and garments to customers across India. As we expand our online presence, we’re looking for an organized, proactive E-Commerce operation Manager to ensure smooth daily operations on our e-commerce platforms.
Role Overview
The E-Commerce operation Manager will be responsible for handling all aspects of online order fulfillment — from order receipt to final delivery. You’ll ensure timely dispatch, accurate packaging, coordination with logistics partners, and flawless post-sale management for both website and marketplace orders.
Key Responsibilities
- Manage and process all daily online orders via Shopify, Amazon, Flipkart, and other marketplaces.
- Coordinate with the warehouse team for picking, packing, and dispatching orders on time.
- Monitor shipping dashboards, generate manifests & invoices, and ensure courier pickups.
- Track order status, handle NDRs (Non-Delivery Reports), RTOs, and re-dispatch requests efficiently.
- Maintain accurate inventory updates and coordinate with the stock & catalog teams.
- Ensure high order accuracy and customer satisfaction through attention to detail.
- Communicate with courier partners for issue resolution and escalations.
- Maintain daily, weekly, and monthly order MIS reports and dashboards.:
- Collaborate with customer care for order-related queries and returns.
Requirements:
- Graduate (Commerce or Business preferred).
- 2+ years of experience in E-commerce order operations / logistics management.:
- Familiar with Shopify, Unicommerce, Shiprocket, Pickrr, or similar tools.:
- Strong Excel / Google Sheets skills for r
📌 E-commerce Manager (Ambala)
🏢 Khadi Sadan
📍 Ambala
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.