Job Description #body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply-#body.unify div.unify-button-container.unify-apply-now: focus, #body.unify div.unify-button-container.unify-apply
- Job Title: Process Associate
City: Kolkata
State/Province: West Bengal
Posting Start Date: 7/3/26

Job Description:
Experience Profile Education Requirements

Role Offshore Staff Offshore Staff

Associate Fresher or Experience

Strong aptitude for learning system software and product specific information

Strong analytical skills

Good English Comprehension skills

Ability to multitask with Keyboard shortcut skills

Having valuable hands on to computer typing Skills with a speed of 30WPM and 90% Accuracy.

Should be comfortable working in 24/7 shifts as per the business requirement Under Graduate/ Graduate Degree - Business or any discipline

B.SC IT,MBA,BE not eligible to apply

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Do

Support process by managing transactions as per required quality standards

Document all pertinent end user identification information,



including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAâÂÂs defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team lea

📌 Process Associate (Kolkata)
🏢 Wipro
📍 Kolkata