Key Responsibilities
- Welcome and assist walk-in patients and visitors professionally.
- Handle incoming and outgoing calls with courtesy.
- Call prospective customers and follow up on enquiries.
- Convert leads into confirmed appointments and treatments.
- Schedule and manage patient appointments.
- Maintain patient records and update the CRM/database.
- Coordinate with doctors and therapists regarding patient schedules.
- Explain Ayurveda treatments, wellness packages, and promotional offers.
- Handle billing, receipts, and basic cash transactions.
- Ensure the reception area is clean, organized, and welcoming.
- Address customer queries and ensure a positive patient experience.
- Achieve daily and monthly call and conversion targets.
Requirements:
- Minimum 1 year of experience as a Receptionist, Front Office Executive, Telecaller,
or Customer Support Executive.
- Excellent communication skills in English and Kannada (Hindi is an added advantage).
- Strong customer handling and sales conversion skills.
- Good interpersonal and organizational abilities.
- Basic knowledge of MS Office and computer operations.
- Positive attitude, professional appearance, and willingness to learn.
Preferred Skills
- Customer relationship management
- Telecalling & lead conversion
- Appointment scheduling
- Sales and follow-up techniques
- Time management
- Multitasking
- Team collaboration
What We Offer
- Competitive salary with attractive incentives.
- Professional and supportive work environment.
- Growth opportunities opportunities.
- Training and development in healthcare customer service.