F&B; Captain - Centro Hotels

Location: Pune, India

About Us: Centro Hotels, part of SARC Hospitality, offers guests unique, thoughtful hospitality experiences with a focus on sustainability and innovation. With operations like Chirp Café, In-Room Dining (IRD), Bloom Event Space, and Outdoor Catering, we are dedicated to delivering exceptional service and memorable experiences. We are seeking a skilled and personable F&B; Captain to oversee service within these venues, ensuring that guests receive top-quality service and attention.

Job Overview:
The F&B; Captain will be responsible for managing a designated section of Chirp Café, In-Room Dining (IRD), Bloom Events, and Outdoor Catering. They will ensure smooth operations by taking orders, expediting food, overseeing service, and providing an excellent guest experience. The F&B; Captain will also assist in delighting guests with personalized touches, resolving issues at their level, and escalating concerns to the Assistant Restaurant Manager or Restaurant Manager when necessary.



This role is key to ensuring high guest satisfaction and smooth service delivery.

Key Responsibilities:Guest Service & Order Management:
- Section Oversight: Manage a designated section within Chirp Café or event space, ensuring that guests in this area receive prompt and attentive service.
- Order Taking: Greet guests, take food and beverage orders accurately, and relay them to the kitchen or bar.
- Expediting Service: Coordinate with the kitchen and bar to ensure timely service of food and beverages, expediting orders as necessary.
- Upselling & Suggestions: Provide guests with recommendations on dishes and drinks, upselling where appropriate, and suggesting recent or popular items.
- Special Requests: Handle special requests from guests, such as dietary restrictions or customized dishes, ensuring that the kitchen is informed.

Guest Engagement & Experience:
- Delightful Service: Take the lead in creating memorable experiences for guests, inclu

📌 Restaurant Captain (Pune)
🏢 Hotel Centro
📍 Pune