Job ID
- 66144
- Category
- Enterprise Technology
- Location
- Chennai, India
- Work Type
- Hybrid

Production Support Lead with strong expertise in SAP along with exposure to FICO, OpenText VIM and SAP In-House Cash (IHC) modules.

The role involves leading L2/L3 production support, ensuring system stability, managing incidents, and driving continuous improvements across AP processes. Should have experience in incident management, stakeholder coordination, and service delivery platforms like ServiceNow and JIRA.- Lead end-to-end production support for Accounts Payable PDO ( SAP ).- Manage L2/L3 incidents, service requests, and problem management activities.- Ensure adherence to SLA/KPI commitments (incident resolution, response times, backlog reduction).
- Perform root cause analysis (RCA) and implement preventive measures.- Collaborate with technical teams for enhancements and defect fixes- Monitor batch jobs, interfaces, and workflows (Autosys).- Ensure successful completion of payment runs and critical AP processes.




- Proactively identify risks and system issues before business impact.- Drive ticket management using ServiceNow / JIRA:
- Incident tracking, prioritization, escalation- Change and release coordination- Act as a primary point of contact for business users and stakeholders.- Communicate effectively with global teams across regions.
- Conduct regular status reviews and provide leadership updates- Identify opportunities for process optimization and automation.- Reduce manual intervention in AP processes through system improvements.
- Drive initiatives for operational excellence and cost efficiency- Excellent communication and stakeholder management skills- Strong leadership and team management abilities- Ability to work in critical support setting- Proactive mindset with focus on risk mitigation and continuous improvement

Bachelor's/Master's degree in Computer Science, or Engineering field (BE/ME/MCA/BTech/MTech) with 8+ years of progressive IT exp

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